Know how quick we ship and deliver the orders!
To check your order status, log in to your Teabox account and navigate to the "Orders" section. If you registered using an email but ordered with a phone number, try logging in with both. If you still can’t find the information, contact us with your
Teabox delivers to all locations and PIN codes across India. For domestic orders, we offer Express shipping (2-4 business days) through Bluedart or Delhivery. Depending on the product type, your order may be fulfilled from one of our warehouses in Si
For domestic orders, we offer Express shipping (2-4 business days) through Bluedart or Delhivery. For international orders, we offer Express shipping (5-7 business days via DHL & FedEx) and EMS (3-5 weeks via Government post), depending on the desti
Orders placed before 12:01 PM IST usually ship the same business day. Orders placed after this time generally ship the next business day, with weekend orders shipping on Monday. If you haven’t received a shipping update, log in with the email or phon
Depending on the carrier, location, and order value, delivery may be OTP-based or not require a call before the first attempt. If needed, our team or the courier will reach out to coordinate the next delivery attempt. Calling before the delivery is n
Yes, changes to the phone number or address are possible if the order has not been shipped. Post-dispatch changes are not guaranteed due to carrier limitations. If you need to update the address or phone number, provide the new details to us. Note th
We ship to over 125+ countries worldwide, ensuring that our teas reach tea lovers everywhere. Our shipments typically take 5-7 business days to deliver, as we ship directly from the tea plantations in the Himalayas (Darjeeling). No matter where you a
If you've been notified that your order is stuck in transit, rest assured we are working to get your package delivered to you at the earliest. In the event that the tracking information shows no movement, our team will be actively monitoring the prog
Please contact us at [email protected] to raise a claim. Sometime Delivery Statuses are adversely updated however actual order delivery has to happen within 24 hours of the delivery report being generated.
If your Teabox order is in transit and you wish to track its progress, you can conveniently do so using the provided order number and tracking link included in the shipment update message you received from Teabox. In cases where your order has been s
If you need to update the address for your existing order, please inform us as soon as possible by emailing us at [email protected]. We require your complete street address, including flat/apartment number, street name, and landmark, for convenient del
We validate customer profiles by email ID or phone number. Orders placed using email will be visible by logging in with that email. Orders placed with a phone number are visible through that number. If you used a phone number for a gift order, tracki
If you receive your package in DAMAGED or BROKEN condition, please send us the images of the damaged carton within 24hrs of delivery and mention the same while acknowledging the delivery with the courier partner. Also, please ensure the product is un