Acidic:  A sour and tart taste to the tea. Aroma: The odour of the tea. A complex aroma is often described as a bouquet. Astringent: A bold, pungent sensation due to the tannins in the tea that linger on the tongue. Baggy: An undesirable taint someti

Glossary of Terms

Chai

Gifts

Trial Packs & Samplers

Herbal / Caffeine Free Teas

Matcha - Japanese Premium Green Tea

Teabox India

Product Information

Teabox Kadak Chai

Assam Masala Chai

Bombay Cutting Chai

Kashmiri Saffron Rose Chai

Kolkata Street Chai

Punjabi Masala Chai

Wayanad Cardamom Chai

Jaipur Masala Chai

Caramel Spice Chai

Rajasik Ayurvedic Chai (Morning)

Rasayana Ayurvedic Chai (Evening)

Gujarati Mint Spice Chai

Authentic Indian Chai Trial Pack

Indian Spice Of Love Chai Trial Pack

Chocolate Chai

Samriddhi - The Gift of Teabox Classics

Anurakti - The Gift Of Indian Classics

Green Serenity: Refreshing Green Tea Selection

Festive Tea Time: Six Cherished Chai Treasures

Breakfast in India: Gift of 6 Bold Morning Teas

Indian Oasis: Gift Inspired by Madhubani Art

Nature’s Elixir: Lotus-themed Exotic Teas

Chai Serenity: Vibrant, Madhubani-Inspired Gift

Fleur: Gourmet Tea Gift

Chai Lover's Dream Gift

The Chai Tea Gift Box

Vernal: 9 Handcrafted Teas

Wellness Green Teabag Sampler (50 Teabags)

Indian Whole Leaf Tea Trial Pack

Assam Whole Leaf Tea Trial Pack

Authentic Indian Chai Trial Pack (Free Valencia Glass Teacup & Ideal Teaspoon)

Limited Edition Holiday Chai Trial Pack (Free Valencia Glass Teacup & Ideal Teaspoon)

Assorted Indian Tea Trial Pack

Wellness Trial Pack (Free Valencia Glass Teacup & Elegant Ball Infuser)

Hibiscus Lemongrass Tisane

Mountain Rose Black

Champer's Holiday

Pure Chamomile

Ivory Geranium Blossom White

Butterfly Blue Pea Flower (Blue Amore)

Do you have decaffeinated teas?

Are your teas Organic

What is a cultivar? What do you mean by chinary, clonal and assamica cultivar?

Is adding milk to this tea advisable?

Why are you comparing fresh fruits and teas, when teas are dried?

How are your teas fresh?

I bought a Darjeeling tea that was produced 7 months ago. How is it still fresh?

Why does it matter if tea is fresh if it's dried and dehydrated? Isn't it okay to drink tea that's several months old?

Why are you expensive?

What material is used for the Teabags? Are your teabags safe to drink teas from?/ Do your teabags have microplastic?

How long do the teas stay fresh?

Why does Freshness matter?

What is the frog symbol on your product page?

Are your products sugar free?

Is there Sugar in your chai/teas?

Difference between Authentic Indian Chai Trial Pack and  Limited Edition Holiday Chai Trial Pack

Hi how can I help you?

What is the price of the Authentic Indian Chai Trial Pack?

Why is the Authentic Indian Chai Trial Pack expensive?

Can I order Individual flavors of chai? / How can I order single flavors of chai ?

BOGO Offer Buy one Get one (B1G1 on Chai Trial Pack)

Difference in Chinary and Clonal teas

What is Matcha?

Why our Matcha?

Matcha - Benefits

Matcha - Grade

Matcha - Preparation

Is your Matcha Safe?

Can I edit or add anything to my order?

I ordered a wrong item. How can I stop the order?

I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?

Can I cancel my order?

What should I do if I haven't received an order confirmation email?

How can I obtain a tax invoice for my order?

Is Cash On Delivery/Payment on Delivery available?

Do you sell on Amazon?

How do I place an order?

Ordering

What methods of payment do you accept?

Payment for the order has been deducted from my account, but no order details have been received?

My credit/debit cards are not accepted by you. Is there a way I can pay you directly via paypal or bank transfer?

Payment

How do I apply promo/discount codes?

Where do I get promo codes/discounts?

My promo code isn’t working

I forgot to add the promo code, can you still apply it?

I have missed the sale that was held recently. Is there a way to still avail the benefit of the sale?

Discounts

What is the Teabox Loyalty Program (Teabox Coins)?

How can I redeem Teabox Coins?

How can I earn Teabox Coins?

What should I do if there is a discrepancy in my Teabox Coins?

Rewards - Teabox Coins

Orders/Payments/Discounts

Where is my order? (WISMO)

What is the delivery timeline (TAT)?

Which couriers do you use for shipping?

Why is my order not shipped?

Why the courier has not contacted me yet?

Is it possible to change the delivery address or mobile number?

Where all do you ship to?

What can I do if my order is stuck in transit?

What if my package is marked as delivered, but I haven't received it?

How can I track my Teabox order and what should I do if there's a delay in delivery?

How do I update my delivery address for an existing order?

How can I obtain tracking information for my order?

Refund Policy

Shipping & Tracking & Customs & Returns ✈